General Warranty
We have a 30-day refund and return policy. You are not eligible for a refund or exchange if it has been passed over 30 days. To get a full refund or return, the product must be in the exact condition as you received the goods. Brand new in its original packaging.
We offer a 10-year warranty on the hardware of our windows and doors from the purchase date of the product and a 5-year warranty on the glass.
Our products have a 10-year warranty on the hardware, which includes the Locking system, cylinders, handles, rubber seals, and hinges. If any problem occurs, we shall have the hardware replaced.
Our glazing 5-year warranty includes condensation. If the glass has been manufactured incorrectly.
Warranty exclusions
Our warranty does not cover fading or discolouration.
We do not cover accident damages, such as glass breakage and wear and tear, any fault in the work near the window/door that will affect our products (dampness, water damage, property damage, lousy installation), or general wear and tear of our products.
We do not cover any natural problems out of our control, such as ‘earthquakes, burning property, floods, or any other genuine cases.
Our warranty does not cover anything associated with property issues, such as property mould, misting, or weak structure build. We also do not protect the customer's misuse of our product.
Our warranty is not transferrable or misused. Third-party companies that rearrange the systems or our products are making arrangements that affect our products and the product's purposes.